Unlock your AI agent's full potential with scenarios.
Paste a URL. We generate the highest-impact scenarios your AI agent needs — ready to copy straight into your setup.
Scenarios are how your AI Agent actually gets work done
A scenario is a short, topic-based playbook inside Trengo's AI Agent. It tells the agent what kind of question it's handling, which information to gather, and what to do when the conversation is ready — reply, resolve, or route to the right team.
Each scenario handles a single, well-defined topic — like ‘track my order’ or ‘change my booking’ — so the AI Agent stays focused instead of guessing.
Scenarios tell the agent exactly which details to collect upfront (order ID, email, booking ref), so handoffs to your team arrive complete.
Every scenario ends in a clear action — resolve, route to the right team, or escalate — making automation measurable instead of fuzzy.
Topic-based scenarios are modular: add, edit or retire one without breaking the rest. Your AI Agent grows with the business.
Why it matters for your business
Without scenarios, an AI Agent is a generic chatbot that answers FAQs and escalated all the rest. With the right scenarios, it deflects repetitive volume, captures clean context and information, before it even reach your team — saving precious time.